Melanie and Michael agree: The Sales Service Team is full of crazy birds! Read here what working at Getsafe is all about for them
Hello you two! What motivated you to get into sales, and what do you like most about your job?
Melanie: I trained in the traditional insurance sector. I really enjoyed the work in consulting and sales, but the atmosphere and the interpersonal aspects didn’t quite work for me. It’s a whole different story at Getsafe – I especially appreciate the direct contact with customers. Most are super happy when we call them and want to get a consultation.
Michael: I’ve been part of Getsafe since September of last year, which kind of makes me the first member of the Sales Service team. It’s extremely fun – and the work doesn’t have a lot to do with the kind of classic insurance industry! We get to have a very comfortable relationship with the customers, which allows us to really see eye to eye when we consult with them, and build up trust – which goes both ways.
The Sales Team is divided into two groups: Sales Service Agents and Sales Consultants. What’s the difference between them?
Michael: As sales service agents, we actively support the consultants and coordinate the consultations for life and health insurance. At the same time, our calls might become consultations as well if a customer has questions regarding our other products. So we have to consider both sides – the customers and the consultants.
Sales is often characterised by competition among teammates. How is the atmosphere at Getsafe?
Melanie: The dynamic at Getsafe is entirely different from what I had come to know in insurance. If I was unable to bring a consultation to a successful close, I was feeling down. I don’t get that at Getsafe, and it doesn’t feel like there is a lot of competition going around. Rather, we look out for each other, and help out so that everyone’s happy doing what they do.
Michael: Yeah, I’d say so. There are also many areas where we have to work together as a team; it’s not just every person for themselves.
Sounds like great team spirit!
Melanie: Yes, I think we’re a strong team. It’s very relaxed, and we’re all a bunch of crazy birds.
Michael: For sure! Having fun and spending that time together between the calls is super important since talking about insurance all day can in fact be rather dry.
Melanie: At the same time, you don’t just talk to customers about insurance. You establish a basis first by talking about anything and everything. Once everyone feels comfortable, you can move on to talk about people’s insurance needs.
What characteristics – except maybe a little bit of crazy – should a sales agent bring to the table?
Melanie: The most important thing is the will and motivation to stay on the phone the entire day. You should definitely be a talkative person, and in our case, insurance knowledge would be preferable (laughs). However, we also have people who jumped into insurance for the first time at Getsafe!
Michael: I’d add that it is also very natural to be a bit shy before the first call. Even a consultation via phone takes courage! Everyone who is willing to learn new things is welcome in our team.
Is there anything important I haven’t asked about yet?
Michael: I’d like to mention that a team like ours probably wouldn’t work as well without our amazing team lead. Martin is a true leader and a father figure to us.
Melanie: Great description (laughs)! His fairness and his honesty really foster the trust we have in each other. I really appreciate that you don’t only get to talk to your own team, but you meet many different people when you’re at the office.
Michael: Oh, right, we haven’t even talked about the office yet – the icing on the cake. Going into detail here would probably go beyond the scope of this interview, though (laughs).
Feel like joining Martin’s Sales Service Team? Take a look at our vacancies:
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